RETURNS, REFUNDS, EXCHANGES & PROMOTIONAL ORDERS POLICY

MAREO

At MAREO, we are committed to providing premium-quality products and an exceptional shopping experience. This policy outlines the terms governing returns, refunds, exchanges, and promotional purchases to ensure transparency and consistency for all customers.

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1. Return Eligibility

Customers may request a return or exchange within 60 calendar days from the date their order is marked as delivered.

To qualify, all returned items must:

• Be unworn, unused, and unwashed;

• Be in their original condition with no signs of wear or damage;

• Include all original tags, accessories, and packaging.

Items that do not meet these requirements may not be eligible for a return or exchange.

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2. Promotional Orders (Buy 1, Get More)

For promotional offers such as Buy 1, Get 1 Free or Buy 1, Get More, the following terms apply:

• Only one product represents the paid purchase;

• Any additional products are complimentary promotional items and have no individual commercial value.

Accordingly:

• Warranty coverage applies only to the paid item;

• Complimentary items are not eligible for individual refunds or exchanges;

• Refund requests while retaining complimentary items will not be accepted.

Promotional Order Conditions

To receive a full refund or store credit:

• Every item included in the promotional order must be returned together.

• Partial returns of promotional orders are not eligible for refunds or store credit.

• Promotional items may only be exchanged for the same product in another size or color, subject to availability.

• MAREO will not provide additional complimentary products beyond those included in the original promotion.

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3. Defective Products

3.1 Defective Paid Item

If the paid item is confirmed to have a manufacturing defect, MAREO will provide one of the following solutions:

• Replacement with the same product at no additional cost; or

• At MAREO's sole discretion:

  • A refund equal to the value of the paid item; or

  • Store credit equal to the value of the paid item.

Only one replacement will be issued per promotional order.

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3.2 Defective Complimentary Item

If a manufacturing defect affects only a complimentary promotional item:

• Complimentary items are not covered by an individual warranty;

• MAREO is not obligated to provide a replacement, refund, shipping reimbursement, or store credit;

• Requests may be reviewed individually at MAREO's sole discretion;

• Any resolution offered is considered a goodwill gesture and does not establish future obligations or precedent.

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4. Exchanges Due to Personal Preference

Requests based on reasons such as:

• Change of mind;

• Personal preference;

• Style or expectation differences;

do not qualify for refunds of individual promotional items.

Customers may not retain complimentary products while requesting refunds for paid items included in promotional offers.

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5. Refunds

When approved:

• Refunds apply only to the amount paid for eligible products;

• Original shipping fees are non-refundable;

• Refunds are processed to the original payment method within 7–10 business days.

Depending on your financial institution or payment provider, it may take up to 3 additional business days for the funds to appear.

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6. Return Shipping

Unless otherwise required by applicable law:

• Customers are responsible for return shipping costs;

• MAREO does not provide prepaid return labels;

• Returns should always include valid tracking information, as packages without tracking cannot be guaranteed.

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7. Replacement Limitations

For any order:

• No more than one replacement item will be provided per promotional purchase;

• Complimentary products do not qualify for additional replacement shipments.

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8. Alternative Resolution

In certain situations, MAREO may, at its sole discretion, offer an alternative solution instead of processing a return or refund.

This may include:

• Sending one alternative product at no additional cost;

• Allowing the customer to keep the original product without requiring its return.

These solutions:

• Do not create an automatic right to a refund;

• Do not constitute an admission of product defect;

• Are not available for repeated or abusive requests;

• Are limited to one additional item per order.

Acceptance of this solution constitutes full resolution of the request.

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9. How to Contact Us

To request a return, exchange, or refund, please contact our support team:

Email: mareo.store@outlook.com

Please include:

• Your order number;

• A brief description of your request;

• Photos or videos, when applicable, to help us evaluate the issue.

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MAREO reserves the right to modify this policy at any time without prior notice. Any updates will apply to orders placed after the revised policy has been published.